IT Technician






IT Technician

Location El Salvador , Haiti
Job Information Reporting to the ITCS Team lead (Services Delivery), the incumbent will be responsible for solving computer-related office problems .

The candidate will, among other things, be responsible for:


  • Offering a high-quality customer service to clients over the phone.
  • Receive 10 to 20 calls per day and provide assistance to users.
  • Ensure the quality of the tickets opened by the service desk all through their life cycle.
  • Solving technical and material problems for clients.
  • Administer, maintain and optimize the ITSM tools
  • Documenting solutions while following the incident management process.
  • Coordinate problem management and escalations with other teams.
  • Participate in the coordination of the annual internal and external audit.
  • Acting as the first contact in managing critical incidents on production servers.
  • Participating in the development, publication and improvement of periodic performance reports
  • Maintenance of ITIL process guides.
  • Maintenance of Wiki document and procedures site
  • Participate in the management of IT user profiles (SAP, AD, Office 365, etc.).


  • Minimum 2 years experience as an IT and/or technical support technician in a corporation.
  • Experience with ticket system is essential. As Administrator an asset;
  • Experience with coaching junior employees
  • EDI support (electronic documents interface) support experience an asset;
  • College diploma in Computer Sciences or equivalent.
  • Experience managing application security profiles.
  • Bilingual, written and spoken (French and English).
  • Show great sense of initiative, team spirit and social skills.
  • Excellent knowledge of office software (Exchange, Outlook, MS Office, Office 365.)
  • Good understanding of Operating Systems (Windows 7, 10).
  • Available to work evenings and weekends (On call) , on rotation.