[TABS_R id=159]

Project 2508

Sondage , company

Project 1397

Startup , build complete infrastructure

Project 2202

Smart security solution , for  Texaco SA

Judith Lacombe

HUMAN RESOURCES

Quality control content

We offer a team of multilingual auditor trained according to the ISO 9000 standards who can 24 on 24 take charge of your calls. We also support the development of the evaluation structure and provide assistance in training your teams on international quality standards.

Call quality control content write (Chat, CRM notes

Following the same principle, our multilingual teams can work to validate all the notes in a chat box exchange between your agents and your customers and also validate the notes put in your CRM.

Quality Insurance

We offer an audit system for the validation of different aspects. The criteria even if you have not established them yet. Our expertise is there to assist you so that we can establish them and set up the validation methodology.

Training

We develop training for your employees. An ongoing support channel is set up to ensure that the integration process is carried out.

Customer service

Only the best for your clients. We supply our client full expertise for customer service in order for theme to maximize their client satisfaction. Also we provide our services in multilingual including also all metric of satisfaction of your client NPS, CSAT .